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Standard shipping is free on every direct-to-consumer order placed through DonBravoBrands.com. There is no order minimum. This does not apply to wholesale, commercial, pallet or specially arranged shipments.

We currently ship consumer orders to delivery addresses in all 50 United States. We do not currently offer international shipping. Delivery to Alaska and Hawaii may require additional transit time.

Liquid Snow orders typically leave our facility within 1–3 business days. Coffee and merchandise typically ship within 3–5 business days.

Processing time occurs before the carrier receives the package. Business days exclude weekends and observed holidays.

Most orders arrive within 3–5 business days after shipment. This is an estimate rather than a guaranteed delivery date. Weather, holidays, carrier disruptions and destination can affect transit time.

We send a shipping-confirmation email with tracking information after your package is accepted for shipment. Check your spam or promotions folder if the message does not appear in your inbox.

Liquid Snow, coffee and merchandise may be fulfilled from different locations. Mixed orders can receive separate tracking numbers and arrive on different days.

Contact us as quickly as possible with your order number. We will try to help before fulfillment begins, but changes and cancellations cannot be guaranteed once an order enters processing or shipment.

If we cannot ship within the timeframe provided, we will contact you with an updated estimate and the available options, including cancellation and a refund when applicable.

Liquid Snow is a consumable product and is final sale. We do not accept physical returns for preference or change of mind. If an order arrives damaged, incorrect or potentially unsafe, contact us within seven calendar days so we can review it.

Coffee is a consumable product and is final sale. We do not accept physical returns for preference or change of mind. Damaged, incorrect or potentially unsafe products are eligible for review when reported within seven calendar days of delivery.

Eligible merchandise may be returned within 30 calendar days of delivery. Items must be unworn, unwashed, unused and returned with their original tags or packaging.

Final-sale items cannot be returned. Exchanges depend on available inventory.

Customers are responsible for return shipping on size, preference or change-of-mind returns. Don Bravo Brands covers approved return shipping when an item is defective or we sent the wrong merchandise.

Approved refunds are submitted to the original payment method within five business days. Your bank or card issuer may require additional time before the credit appears.

Purchases made through another store, marketplace or retailer must be handled according to that seller’s return and support policies. Our direct-order policy applies only to purchases made through DonBravoBrands.com.

Email Info@DonBravoBrands.com within seven calendar days of delivery with your order number and photographs of the shipping box, label and affected products.

Keep the product and packaging until the review is complete. Do not consume anything that appears damaged, compromised or unsafe, and do not mail consumable products back unless we specifically request it.

Depending on the circumstances and product availability, an approved claim will receive a replacement, an appropriate refund or another mutually reasonable resolution.

Allow 48 hours because carriers occasionally scan packages before final delivery. Check with household members, neighbors, building staff, mailrooms, parcel lockers and any carrier delivery photo or note.

If it remains missing, contact the carrier and then contact us within seven calendar days of the delivery scan. We will review the shipment and open a carrier inquiry when appropriate. Approved claims are resolved with a replacement or refund.

Contact us if tracking has shown no movement for seven days or the package is more than five business days beyond its estimated arrival date. Include your order number and tracking number.

Do not consume a product that appears compromised. Contact us with your order number, clear photographs, the lot or production code and any best-by date printed on the packaging. Quality concerns are reviewed individually and may be shared with the appropriate production partner.

Don Bravo Brands is the company and brand. Liquid Snow is its electrolyte-enhanced purified still water.

Purified water, potassium bicarbonate, calcium chloride and magnesium chloride. Always refer to the label on the bottle in your possession for current product information.

Liquid Snow is purified still water. It is not carbonated.

Each matte-black aluminum bottle contains 16 fl oz / 473 mL and uses a resealable screw cap.

Liquid Snow is currently offered as a single bottle and a 6-bottle case. Visit the Liquid Snow collection for current availability.